Have questions? Scroll through these Frequently Asked Questions for answers about our wigs, beauty products, clothing, shipping, and more!
If you have other questions, please just send it to prettixclusive1@gmail.com.
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- General Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
We specialize in premium 13x6 HD Lace wigs, high-quality beauty products like lip glosses and lashes, and stylish, trendsetting clothing for the ultimate it-girl vibe.
Yes! All our wigs are made from 100% authentic, high-quality hair to give you a natural look and feel. They’re designed for styling versatility and longevity.
We accept returns on unused, unworn clothing and beauty products in their original packaging within 7 days of delivery. All hair products, including wigs and bundles, are final sale and cannot be returned. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Visit our Return Policy page for full details.
Orders can only be canceled or changed within 24 hours of purchase. After that, they are processed and shipped. Contact us immediately if you need assistance.
At the moment, we do not offer custom orders, but our collection includes a variety of styles to match your needs.
Once your order ships, you’ll receive a tracking number via email. Use it to track your order on our website under Track Your Order.
We accept all major credit and debit cards, as well as PayPal and Shop Pay for easy, flexible payments.
Yes, our wigs can be dyed or bleached. However, we recommend consulting a professional stylist for the best results and to prevent damage.
You can reach us at prettixclusive1@gmail.com or through our Contact Us page. We’ll get back to you within 24-48 hours.